At BudsMarijuanaOnline, we strive to provide the best shopping experience and top-quality products. However, we understand that issues may arise, and we’re here to help. Please review our Refund and Returns Policy to ensure a smooth resolution process.

1. Eligibility for Returns

We accept returns or exchanges under the following conditions:

  • The product is defective or damaged during shipping.
  • The product is incorrect (e.g., wrong item delivered).
  • Returns must be requested within 7 days of delivery.

2. Non-Returnable Items

The following items are not eligible for returns or refunds:

  • Opened or used products.
  • Perishable goods such as edibles that have been unsealed.
  • Products damaged due to user handling.
  • Sale or promotional items.

3. Refund Process

If your return is approved, refunds will be processed as follows:

  1. Contact our Customer Support Team at support@budsmmarijuanaonline.com to initiate a return or refund request.
  2. Provide your order number and photos of the damaged, defective, or incorrect item.
  3. Once approved, ship the product back to us (we will provide return shipping details).
  4. Refunds will be issued to your original payment method within 5-7 business days after the return is received and inspected.

4. Exchanges

We offer exchanges for defective or incorrect products. To request an exchange:

  • Contact our Customer Support Team within 7 days of receiving your order.
  • Provide your order details and images of the product.
  • Once approved, we will send a replacement product or issue instructions for returning the incorrect item.

5. Cancelations

Orders can be canceled if the request is made before shipping. Once the order is shipped, our return and refund policy applies. To cancel your order, contact us at support@budsmmarijuanaonline.com as soon as possible.

6. Shipping Costs for Returns

  • If the issue is due to our error (e.g., wrong or defective product), we will cover the return shipping costs.
  • For all other return requests, the customer is responsible for return shipping costs.

Have Questions?
If you have any questions or concerns about our Refund and Returns Policy, feel free to contact our Customer Support Team at support@budsmmarijuanaonline.com or through our Contact Page.

We’re here to ensure your satisfaction and appreciate your trust in BudsMarijuanaOnline!